CONSUMER PROTECTION

The main objective for the buyers and sellers in today’s trade is a peace of mind when purchasing goods, as well as a trade that takes place effortlessly and swiftly. A peace of mind does come with a price especially when dealing with online shopping and the World Wide Web, where customers often receive products that do not match the description, quality, or the specific features of the ordered product. When such instances occur, consumers can exercise their rights in court or out-of-court proceedings before the competent inspection bodies and bodies for arbitration of disputes.

Court proceeding are time consuming and costly, and this is why our focus is to resolve the problem at hand in out-of-court proceedings which saves client's time and money. Nevertheless, if there is an absence of commitment for a peaceful settlement of disputes, judicial protection is always in place to protect the consumer’s rights.

Our legal proceedings and services in the field include but are not limited to:

​1.    Providing legal advice to buyers and sellers regarding enforcement of legal regulations that govern consumer protection issues such as:

• Protection of health and safety of consumer’s wellbeing

• Carrying out trade activities in a fair manner

• Product declaration and labeling

• Liability and warranties for products and/or services

• Unjust business practices

• Contracts concluded outside of the business establishments

• Distance sales

• Unjust provisions on consumer contracts

• Electronic payment instruments

• Tourist package bundles

2.     Legal representation of both buyers and sellers during in court and out-of-court proceedings related to issues listed above.

​

For additional information, please do not hesitate to contact us.